Ticketing

• All tickets are issued as electronic tickets (QR Code). Paper tickets are not available.
• A free Billboard Live TAIPEI membership registration is required before purchasing tickets.
  • Registration times and procedures will be announced on the official website and social media platforms.
• Each member account may purchase up to 5 tickets.
• Seats will only be reserved once payment has been completed.
• Do not close your browser while payment is in progress.
• Clicking the “Back” button will cancel your order, and you will need to restart the process.
• Email addresses cannot be changed; phone numbers can be updated in the member area.

Pricing and Invoice

• Ticket prices include admission only and do not cover food or beverages.
• Invoices (Uniform Invoice) will be provided at the venue reception on the day of the event.
  • For urgent requests, please contact ticket@billboardlivetaipei.tw.
  • Any changes to invoice policies will be announced separately.
• For ticket cancellation, please submit a request via the Contact page.
• Box seats are sold only as a complete package and cannot be purchased individually.
• No minimum consumption is required at the venue.

Venue Services and Audience Etiquette

• A full selection of food and beverages is available at the venue. Outside food and drinks (including bottled water) are prohibited.
• Food and beverage service is available both before and during the performance.
• Performance durations vary and are not fixed; please refer to on-site announcements.
• Children under 6 years old (pre-elementary school age) are not admitted. Guests under 16 must be accompanied by an adult.
• Please maintain proper etiquette during performances. Avoid disturbing other guests and refrain from unnecessary movement.
• In case of emergency, please follow staff instructions.
• The entire venue is a non-smoking environment.

Photography and Recording

• Recording, filming, and live streaming are strictly prohibited inside the venue.
• Professional photography equipment or large luggage is not permitted without prior approval.

Refunds and Cancellations

• Changes, cancellations, or refunds after purchase must follow the Ticket Refund and Exchange Policy announced on the official website.
• Refund or cancellation requests must be submitted through the Contact page.
• In cases of force majeure (e.g., natural disasters, epidemics), the organizer reserves the right to adjust, postpone, or cancel performances.

Other

• Ticket resale is strictly prohibited.
• The organizer reserves the right of final interpretation.

Billboard Live TAIPEI Ticket Purchase Process

Step 1: Select Event, Session, and Ticket Type

• From the Home or Concerts page, choose the desired event and click Purchase Now to enter the ticketing page.
• Select the performance date and time.
• Choose your ticket type.

※System loading may take some time.

• Please carefully review the event introduction, details, and notices before purchasing.

Step 2: Member Login

• Ticket purchase requires Billboard Live TAIPEI membership registration/login.
• Only members may purchase tickets.
• If you are not yet registered, please complete the registration process first.

※After registration, you may need to re-enter the ticketing page.

• For details regarding membership registration and login, please refer to the Member Area.

Step 3: Enter Buyer Information

• Confirm the buyer’s full name (matching ID), email address, and phone number.
  • The name will be automatically filled based on the membership registration and cannot be changed.
  • The email address cannot be changed.
  • Phone numbers may be updated in the member area.
• The buyer’s name is essential for order verification, and all accompanying guests should be aware of it.

Step 4: Seat Selection

• Based on the ticket type chosen in Step 1, select seats from the seating chart.
• If another user selects the same seat simultaneously, the seat may not be successfully reserved.
• Choose seats individually according to the number of tickets purchased.
• A maximum of 5 tickets per order can be purchased.
• Seat availability updates in real time according to the system display.
• Seats are not reserved until you click “Confirm.”
• After selection, click Next. Please note that system processing may take time.

Step 5: Confirm Order Details and Special Requests

• Verify order details (buyer information, session, seats, total amount).
• If applicable, indicate food allergies (for reference) or wheelchair needs.
• Billboard Live TAIPEI will make every effort to provide assistance based on the information provided.
• If modifications are needed after the order is placed, please contact us via email.
• Clicking “Back” will cancel the order and require restarting the process.

Step 6: Confirm Ticket Details / Enter Invoice Information

• Double-check the ticket type, seat numbers, buyer information, quantity, and total amount.
• In accordance with Taiwan’s Uniform Invoice System, company title and tax ID number may be entered.
  • Invoices will be provided at the venue reception on the event day.
  • For urgent requests, please contact ticket@billboardlivetaipei.tw.
  • Changes in invoice policy will be announced separately.
• This field may be left blank without affecting the purchase.
• For corrections or inquiries, please contact ticket@billboardlivetaipei.tw.

Step 7: Payment [via Shopline Payments]

• Follow the system instructions to complete payment within the specified time.
• Once the order is placed, changes, cancellations, or refunds will be handled according to the Billboard Live TAIPEI Ticket Refund and Exchange Policy.
• Seats are not reserved until payment is completed. Orders not paid within the deadline will be automatically cancelled.
• Supported payment methods (via Shopline Payments):
  • Credit Card (Visa / Mastercard / JCB)
  • Apple Pay
• Once the payment method is confirmed, it cannot be changed.
• If you do not agree to the terms, payment cannot be completed.
• ⚠️ Do not close your browser during payment.

Step 8: Order Completion

• After payment is completed, a purchase confirmation message will be displayed, marking the order as complete.
• A confirmation email will be sent to the registered email address.
• The QR Code serves as your admission ticket:
  • Please save it securely and back it up (e.g., screenshot).
  • It may be shared with accompanying guests if necessary.
• After purchase, the system will display and send an email containing the QR Code, which will serve as proof of admission.