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Regarding the Release of Billboard Live TAIPEI “Ticket Refund & Exchange Policy”

2025.09.16

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To safeguard the rights of our audiences ahead of the grand opening of Billboard Live TAIPEI in late autumn 2025, we have formulated and officially released the “Ticket Refund & Exchange Policy” (v1.0.1 - 2025.09.17) in accordance with the Ministry of Culture’s regulations.

This policy applies to performances organized and sold by Billboard Live TAIPEI and outlines rules for refunds, exchanges, and cancellations, including:

  • Refunds: Tickets may be refunded within 3 days of purchase with a 5% handling fee. Refund requests after 3 days will not be accepted.
  • Exchanges: Exchanges are treated as refunds. Please refund your ticket and repurchase if you wish to change seats or performance dates.
  • Refund Method: Refunds will be processed within 30 days after approval and returned via the original payment method.

Full details:
Billboard Live TAIPEI Ticket Refund and Exchange Policy

For inquiries, please contact our official ticket customer support:
✉️ ticket@billboardlivetaipei.tw